Returns

We really hope that you love your purchase from Sereine Studio, however if you aren't satisfied and wish to return to your order, you can do so by following the steps below.

Please note: Sereine Studio returns policy is strictly 14 days for a refund or exchange of unused goods. Refunds or Exchanges will not be issued on items where the request to return or exchange your order is made outside our 14 day policy. Your 14 day return policy begins on the day you receive your order. Please note: we do not offer refunds or exchanges on SALE or discounted items, unless faulty.

1. Please contact us via email at info@sereinestudio.co.uk  with details including reason for return.  

2. Please securely package your return order ensuring it is in it's original, unused condition.

3. Please ensure you send your return order via a trackable postage service as Sereine Studio does not take responsibility for items lost or damaged in the post.  

4. Once we receive your order, a refund or exchange will be processed within 1 business day and credited back to the card you used to make the original purchase within 5 business days. We will refund the paid amount with the exception of any shipping charges that were applied to your order.

5. Please note: we are a small business and, therefore, do not offer free return postage.